Probing vs. leading. Saying enough to make your participant comfortable, but not so much you derail the research. 5 pitfalls in the user interview process are demonstrated so that you can avoid them the next time you talk with users.
More on user interviews as a UX research method:
By: NNgroup
Title: Five User Interview Mistakes to Avoid (in 5 Minutes)
Sourced From: www.youtube.com/watch?v=yBYd5USasXg
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